Help Center

We understand that emergencies, training, and humanitarian response can raise questions. The AES Help Center is designed to guide, support, and assist responders, learners, partners, and families with clarity and compassion.

Training & LMS Support

Assistance with courses, videos, progress tracking, assessments, certification downloads, and learning access.

Responder & SAT Assistance

Guidance for responders and Special Assistance Team members regarding roles, ethics, wellbeing, and deployment protocols.

Family & Humanitarian Support

Support related to family assistance, personal effects, communication processes, and compassionate handover guidance.

Frequently Asked Questions

How do I unlock my course certificate?

Certificates are unlocked only after completing all required videos, activities, and evaluations associated with the course.

Who can join the Special Assistance Team?

Individuals from aviation, defence, medical, public service, logistics, counselling, and volunteer backgrounds may apply, provided they demonstrate empathy and commitment.

Is my personal information kept confidential?

Yes. AES strictly follows confidentiality, ethical, and regulatory standards for all personal and sensitive information.

Need Further Assistance?

If your question is not answered here, our team is available to support you with clarity, confidentiality, and care.

Contact Support