In partnership with the Client, a Family Assistance Centre (FAC) is set up to provide a private, secure environment for the families of victims. Facilities include accommodation, meals, conference rooms, and spaces for support sessions and essential meetings, ensuring that every family’s needs are handled sensitively.

A wellbeing officer is assigned to the FAC to provide support to families. Daily briefings ensure that families remain informed about the progress of operations. For those wishing to visit the incident site, coordinated visits are organised to offer closure and understanding.

For international deceased victims, a specialised repatriation team works closely with embassies and government departments to return victims to their next of kin in a dignified and timely manner.

The Incident Management Centre (IMC) is established at the designated incident station and serves as the main hub for operational management and coordination throughout the crisis response. The IMC maintains daily communication with the Main Crisis Management Centre to ensure alignment and consistent procedures. All operations are conducted in accordance with Standard Operating Procedures (SOPs).

Thorough documentation is maintained throughout each phase of the operational response. This practice ensures the proper acquisition of approvals and compliance with regulatory requirements, supporting transparency and accountability for all stakeholders.

The Incident Management Centre (IMC) serves as the central hub for coordinating responses to incidents involving transportation carriers. In the event of an incident, the IMC operates strictly in accordance with Standard Operating Procedures (SOP) that align with established international guidelines.